Sugaring SD Cancellation Policy

Sugaring SD is a flexible and understanding business that is here to make the hair removal experience a superior one. You are offered a loyalty program through the Sugaring SD app, receiving every 5th appointment FREE. Your appointment is valued and reserved especially for you, but it is understood that schedule adjustments are needed; therefore, we respectfully ask that at least 24 hour notice for cancellations or rescheduling. Please respect the time that is taken to provide this service as well as the flexibility of the points collected towards your FREE appointment.

Sugaring SD is open Monday through Friday 9:30am to 7:30pm and Saturdays 10am to 3pm

CONFIRMATIONS EMAILS

As a courtesy clients receive a reminder via email and text, 72 hours prior to scheduled appointment with a request to make any adjustments 24 hours prior. Please utilize this service, it is there to make your busy life easier. It is the clients responsibility to remember their appointment.

CANCELLATIONS

Clients are sent a 72 hour reminder prior to appointment, with the understanding that most appointments are booked weeks in advance. Without the proper notice of 24 hours to cancel or reschedule, the opportunity is missed to book other clients on the waiting list. After ONE NO SHOW, a credit card will be required to hold any future appointments and charged 100% of the service rate at the time of re-booking. 

NO SHOW is to be considered an abandoned appointment or a last minute cancellation (within 1 hour of appointment time) will be charged in full.

RESCHEDULING is to be considered anytime before the 24 hour appointment time. No charge will be applied.

*Rescheduling within 24 hours will result in a 50% charge of your total appointment. If you are booked for a "multi area appointment", a flat $40 charge will be applied.


*Cancellations less 24 hours will be a full charge of the appointment booked.